Whilst we endeavour to manage customer satisfaction for every order and customer service enquiry; we understand that there are times when errors or damage are unavoidable.
If you are unhappy with an experience that you have had with us, please email firstname.lastname@example.org with your order number, a photo of the products as delivered, and the nature of your concern. Due to the perishable nature of our products, we only consider complaints regarding quality up to 8 hours after delivery. Our trained customer care staff will review your information and respond to you within 1-2 business days.
We stand by our products. For approved quality issues we will resend the product, offer a replacement product to value, or provide a store credit to product value. It is not normally policy to refund the price of the product. However, as every customer and gift is individual, solutions will be determined on a case-by-case basis.