Refund Policy

Whilst we endeavour to manage customer satisfaction for every order and customer service enquiry; we understand that there are times when errors or damage are unavoidable.

If you are unhappy with an experience that you have had with us, please email enquiries@sydneyflowershop.com.au with your order number, a photo of the products as delivered, and the nature of your concern. Due to the perishable nature of our products, we only consider complaints regarding quality up to 8 hours after delivery.  Our trained customer care staff will review your information and respond to you within 1-2 business days.

We stand by our products. For approved quality issues we will resend the product, offer a replacement product to value, or provide a store credit to product value. It is not normally policy to refund the price of the product. However, as every customer and gift is individual, solutions will be determined on a case-by-case basis.