Substitution Policy

Images found on this site are used for display purposes only. Actual products may differ from product images displayed.

** Please note that the use of a vase in each photo is for display only.  The vase which your recipient will receive will be a high quality clear vase, additionally decorated to finish overall look and feel of the arrangement.

If a product is low in stock in the delivery location, prior to completing your order you will be invited to select an alternative product or authorize Sydney Flower Shop to substitute for a product that is in stock. Sydney Flower Shop takes utmost care and attention to ensure that any substitutions are as similar as possible to the requested item.

Rules for substitution

  • Where a specific flower type or colour is unavailable within the given time frame of delivery, Sydney Flower Shop will use types or colours that achieve the same overall shape, style and effect.
  • In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of greater value.
  • For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another colour.
  • For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another colour.